A WhatsApp crash happens when the app automatically closes in iOS and Android. This could come up while opening chat, loading earlier messages, opening contacts, or when installing and using WhatsApp on your smartphone.
So what should you do when WhatsApp crashes and your communication is broken down? Try the solutions below and see what works for your mobile device.
How to fix WhatsApp crash in iOS and Android
Reinstall WhatsApp
This is the easiest way to recover WhatsApp when it crashes, whether on iOS or Android, or even a Windows phone or BlackBerry and other supported devices.
To do this delete and/or remove WhatsApp from your phone and reinstall it afresh, and then restore WhatsApp from a backup once you reinstall it. If there’s no backup, you can use WhatsApp recovery software to recover the messages without backup.
Update your device’s software
WhatsApp can crash on startup owing to a bug in Android, which causes the app not to get installed in ART (Android Run Time) on Android 4.4. To resolve this problem, you can update your Android phone’s software to the latest version by going to Settings>General>Software Update.
Adjust Facebook
If the app crashes suddenly on your iPhone, you probably installed the latest Facebook app version and enabled contact sync between your phone’s Address Book and Facebook. To resolve the crash, you have to disable Facebook photo sync and Facebook sync. To do this:
- Open Settings on your iPhone
- Enter your Facebook email and password
- Turn off contact sync to adjust Facebook settings
If it still crashes when chatting with a certain contact, delete the contact’s picture from your phone’s address book or remove all pictures for contacts with those in WhatsApp chat.
Restart WhatsApp severally
This works by double pressing the home button and swiping up the app from your device’s task bar. Open WhatsApp and wait until it loads and then close it again. Rinse and repeat these steps until when you relaunch the app and it works normally.
Reset phone settings
Resetting your iPhone is effective as it helps fix several problems including WhatsApp crashes. You can use this step if the other methods didn’t work. To do this:
- Open Settings on iPhone
- Tap General
- Select Reset and tap Reset all settings
- Confirm the reset action
The iPhone will restart and then you can open WhatsApp and check if it works again.
Elsie is a tech writer with 8+ years professional experience. For Tech News Watch, she brings rich experience contributing to topics such as Windows, MacOS, Android, and iOS among others. In her spare time, she loves checking out the latest tech trends, gadgets, and news, listening to music and cars.
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